Terms of Service & Privacy Policy

Jurisdiction: United Kingdom

0. Definitions

  • "Platform" refers to the web-based software service provided by InsightOS.
  • "User" refers to any individual authorized to access and use the Platform under a paid or trial account.
  • "Content" means all text, data, files, and other materials submitted or generated via the Platform.

1. Use of the Service

  • Business Use Only: The Service is licensed solely for business use by the registered subscriber.
  • User Accounts: Each login is licensed to a single named user. Sharing credentials or creating shared team logins is strictly prohibited.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You may not use the platform for any unlawful, defamatory, or harmful activities.
  • We reserve the right to suspend or terminate accounts that violate these terms.

2. Free Trial

  • A 14-day free trial is provided for up to 5 users.
  • After the trial, continued use requires adding a valid payment method.
  • Failure to add payment after the trial period will result in suspension of access.
  • By using the trial, you agree to all terms listed in this document.
  • We reserve the right to modify or cancel the trial at any time.
  • If you are not satisfied with the trial, you may cancel at any time before the trial period ends.
  • If you choose to pay for the service bypassing the trial you will still have 5 free users available but for the first month only.

3. Subscription, Billing & Cancellation

  • You may choose a 14-day free trial for up to 5 users with no card required. After the trial ends, you will be asked to add a payment method to continue.
  • If you prefer to skip the trial, you can pay immediately to unlock full access and add more than 5 users from day one.
  • Subscription is £15 per user per month, billed monthly in advance via Stripe, our secure payment provider.
  • Billing is based on the number of active users (those with valid login access) at the time of each billing cycle.
  • You may upgrade or downgrade your user count at any time. Changes will take effect in the next month's invoice.
  • Added extras such as additional AI token purchases are charged separately as one-off payments and are not included in the base subscription.
  • You must maintain a valid payment method and authorize recurring billing through Stripe.
  • A minimum of 30 days written notice is required to cancel your subscription.
  • If cancellation notice overlaps your billing cycle, a final payment will still be charged.
  • No refunds are provided if the platform has been accessed beyond the 14-day trial period.
  • All fees are non-refundable unless the account remained entirely inactive during the billing cycle.

4. AI-Generated Content & Accuracy

  • The platform uses AI APIs (e.g., OpenAI) to generate suggestions and insights.
  • AI outputs may be inaccurate or incomplete and should be reviewed by a human.
  • We hold no liability for actions taken based on AI-generated content.
  • You acknowledge and accept that AI is not always correct.

5. Intellectual Property, Piracy & Restrictions

  • All source code, features, and content are owned by [Your Company Ltd].
  • Copying, reverse engineering, cloning, reselling, or reproducing any part of the platform is prohibited.
  • Any attempt to build a competing product using the platform constitutes a breach of these terms.
  • Data scraping, screen scraping, or automated extraction of content or system features is strictly prohibited.
  • Violations will result in legal action and potential damages claims.

6. Data Ownership & Usage

  • You retain full ownership of your business data uploaded or generated.
  • We do not access, resell, or distribute your data without explicit permission.
  • Your company remains responsible for the legality and accuracy of all uploaded and generated content.

7. System Access, Downtime & Vendors

  • We aim for high uptime but do not guarantee uninterrupted access.
  • We are not liable for:
    • Downtime due to internet connectivity issues on your end.
    • Third-party vendor outages (e.g., IONOS Cloud VPS, used to host our UK servers).
    • Force majeure or unforeseen disruptions.
  • You agree we are not responsible for losses resulting from third-party service failures.

8. Security, Privacy & Encryption

  • All user data is encrypted in transit and at rest.
  • MFA (Multi-Factor Authentication) is supported for secure login.
  • Password resets are self-managed and secured.
  • We use GDPR-compliant infrastructure and hosting within the United Kingdom.
  • We conduct regular security audits and assessments to ensure platform integrity.
  • We will notify you of any significant security incidents that may affect your data.
  • We are committed to protecting your privacy and data security.

9. Misuse & Harmful Content

  • You agree not to use the platform in any way that is unlawful, abusive, or in violation of these terms.
  • Prohibited activities include, but are not limited to:
    • Using the platform for any unlawful, illegal, fraudulent, or harmful purpose.
    • Submitting, uploading, or distributing content that is:
      • Defamatory, abusive, harassing, threatening, or hateful.
      • Racist, sexist, discriminatory, or otherwise offensive to protected classes.
      • Obscene, pornographic, or sexually explicit in nature.
      • Promoting violence, terrorism, or criminal behavior.
    • Uploading, distributing, or using copyrighted or proprietary materials without express legal permission or license.
    • Attempting to exploit, reverse-engineer, clone, copy, pirate, or tamper with the platform or its underlying codebase.
    • Engaging in unauthorized access, system abuse, or any activity that disrupts service availability for others.
    • Scraping, harvesting, or collecting data from other users or the system without explicit written consent.
    • Using automated bots, scripts, or systems that interfere with the normal functioning or performance of the platform.
    • Publishing, promoting, or sharing any material that may expose [Your Company Ltd] to legal, financial, or reputational risk.
    • Engaging in any other activity that could harm the platform or its users.
  • We reserve the right to investigate and take legal action (including immediate suspension or termination of access) against any user found to be engaging in prohibited or harmful behavior.
  • You are solely responsible for any content submitted through your account, and you acknowledge that violations of this section may lead to legal liability.
  • We may report illegal activities to appropriate law enforcement or regulatory authorities if necessary.

10. GDPR Compliance

  • We are fully compliant with the General Data Protection Regulation (GDPR).
  • You may request to access, correct, or delete your data at any time.
  • We will not share your data with third parties without your explicit consent, except as required by law.
  • We will notify you of any data breaches within 72 hours as required by GDPR.
  • We will process your data only for the purposes of providing the service and improving the platform.
  • During sign-up and acceptance of these Terms, certain personal data necessary for business operations will be collected and securely stored. This does not include sensitive payment information such as bank details, which are handled exclusively by our trusted payment provider, Stripe. You have the right to request access to your personal data at any time through a Subject Access Request (SAR). For any data protection concerns or requests, please contact our Data Protection Officer, Ashley Cook.
  • Requests should be sent to support@insightos.co.uk.

11. Termination & Suspension

  • We may suspend or terminate accounts if:
    • You violate these terms.
    • Your actions pose a legal or security risk to the platform.
    • You engage in any prohibited activity or breach data policies.
  • Outstanding subscription fees remain due after suspension or termination.

12. Liability Limitations

  • The platform is provided "as is" and "as available," without warranties of any kind, express or implied.
  • We expressly disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
  • We do not guarantee that the platform will be uninterrupted, error-free, secure, or free from viruses or harmful components.
  • You agree to use the platform at your own risk.
  • We are not liable for any indirect, incidental, special, or consequential damages, including loss of data, profits, or business opportunities.
  • Our total liability is limited to the subscription fees you paid in the three months prior to the incident giving rise to the claim.

13. Marketing & Use of Your Logo

  • With your permission, we may:
    • Display your company logo on our website or marketing material as a user.
    • You may revoke this consent at any time by contacting support@insightos.co.uk.

14. Legal Jurisdiction

  • These Terms are governed by the laws of England and Wales.
  • Any disputes will be resolved under UK legal jurisdiction.

15. Additional Protections

  • The platform is provided "as-is", and we do not guarantee compatibility with all browsers or systems.
  • By using our Service, you accept:
    • That the AI features are evolving and may occasionally produce errors.
    • That piracy, cloning, or misuse will be prosecuted to the full extent of UK intellectual property law.
    • The system is strictly for legitimate business use only.

16. Indemnification

  • You agree to indemnify, defend, and hold harmless [Your Company Ltd], its directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including legal fees) arising from:
    • Your use of and access to the Platform.
    • Your violation of any term of these Terms.
    • Your violation of any third-party right, including copyright, property, or privacy rights.

17. Changes to These Terms

  • We may update these Terms from time to time to reflect legal, operational, or service changes.
  • Any changes will be effective upon posting to the Platform. Continued use of the service constitutes acceptance of the updated Terms.
  • We encourage users to review these Terms periodically.

18. Cookies & Tracking Technologies

  • We may use cookies and similar technologies to improve your experience, analyze traffic, and deliver targeted content.
  • By using our platform, you consent to our use of cookies in accordance with our Cookie Policy.
  • You may manage your preferences through your browser settings.

19. Force Majeure

  • We are not liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, war, terrorism, labor shortages, internet outages, or service provider failures.

Privacy Policy

Effective Date: 19/12/2025

Company: InsightOS Ltd

Jurisdiction: United Kingdom

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect

  • Personal Data: Information you provide during registration or use, such as name, email address, company name, and contact details.
  • Usage Data: Data about how you use the platform, including login times, pages viewed, and features used.
  • Cookies and Tracking: We use cookies and similar technologies to improve your experience and analyze platform usage.

3. How We Use Your Information

  • To provide and maintain our services
  • To process billing and payments securely via Stripe
  • To communicate important updates and support
  • To improve and personalize your experience
  • To comply with legal obligations

4. Legal Basis for Processing

We process your data based on your consent (e.g., when you accept the Terms), contractual necessity (providing the service), and legitimate interests (improving the platform, security).

5. Data Sharing and Disclosure

  • We do not sell or rent your personal data.
  • We share data only with trusted service providers (e.g., Stripe for payments, hosting providers) under strict confidentiality.
  • We may disclose information to comply with legal obligations or protect our rights.

6. Data Security

  • We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest.
  • Access to personal data is limited to authorized personnel only.

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Upon account deletion or termination, your data will be securely deleted unless retention is required by law.

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at: support@insightos.co.uk

9. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

10. International Transfers

Your data is stored and processed within the UK. If we transfer data outside the UK, appropriate safeguards will be in place.

11. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be posted here with an updated effective date. Continued use of the platform means acceptance of the updated policy.

12. Contact Us

For any questions or concerns regarding your privacy, please contact:
Data Protection Officer: Ashley Cook
Email: support@insightos.co.uk